Widerrufsrecht
Aqui está a tradução completa em inglês, com o nome da loja atualizado para Zenviaa Home e os e-mails trocados para support@zenviaahome.com
Return & Refund Policy
We have a 30-day return policy. If there is any problem or damage with your product, please contact us at the email address below. We will promptly and carefully process a refund or replacement for you.
If your product arrives damaged or defective, please include photos or videos that clearly show the damaged area when you contact us by email. This helps us assist you more quickly, and we appreciate your cooperation.
Please note that if only the outer box or packaging is damaged but the product itself is in good condition, the item will not be eligible for return or refund. We ask for your understanding on this.
We understand that many people feel uneasy about shopping online, so we strive to provide service and support that allows our customers to shop with confidence and satisfaction. If you experience any problems, please don't hesitate to reach out to us.
To start a return, please contact us at support@zenviaahome.com
If you would like a refund, we will email you the return address and instructions. Items returned to us without first requesting a return will not be accepted.
If you wish to return an item for personal reasons, please note that return shipping costs will be your responsibility. If you have any questions about returns, feel free to contact us anytime at support@zenviaahome.com
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can arrange an exchange or refund right away.
However, please note that if the product itself is fine and only the outer box or packaging is damaged, the item will not be eligible for exchange or refund.
Exceptions / Non-Returnable Items
Used items and returns for personal reasons where the product is not damaged cannot be accepted.
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants, etc.), custom products (special orders, personalized items, etc.), and personal care goods (beauty products, etc.). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, and there are no issues, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@zenviaahome.com